Refund policy
Thank you for shopping with Cedar Healing Products! We take great pride in offering high-quality spiritual products, carefully crafted and prepared with intention. Due to the nature of our items, all sales are final, and we do not accept returns, or exchanges.
Why No Returns?
- Hygiene & Safety – Many of our products, such as soaps, oils, and washes, are personal care items and cannot be resold once opened.
- Spiritual Integrity – Our spiritual products are consecrated and prepared with specific intentions. Once purchased, their energy is transferred to you, and they cannot be returned.
- Customized & Handmade – Some of our items are handcrafted or made to order, ensuring their uniqueness, effectiveness and freshness.
Damaged or Incorrect Orders
If your order arrives damaged or you received the wrong item, please contact us within 24 HOURS of delivery with clear photos of the packaging and product. We’ll be happy to replace or correct the issue if eligible.
Lost or Stolen Packages
We are not responsible for packages that are lost or stolen after being marked as “delivered” by the carrier. Please ensure your shipping address is correct and secure.
Refund Policy for Undelivered Packages
We understand how frustrating it can be to wait on a package that’s taking longer than expected. If your order has not been delivered and it is past the carrier’s estimated delivery date, you may be eligible for a refund.
Orders Marked “In Transit”
If your package is still marked as “in transit” and has not arrived within 7 business days after the expected delivery date, please contact us. We’ll investigate with the carrier first.
Orders Marked “Delivered”
If your tracking information shows your order as “delivered” but you did not receive it, we are not responsible for lost or stolen items. In those cases, please contact the shipping carrier directly or file a claim with them.
How to Request a Refund
Please email us at cedarhealingproducts117@gmail.com with:
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Your full name
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Order number
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Tracking number
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Screenshot of the tracking status showing the delay
We’ll review and respond within 2–3 business days.
By purchasing from Cedar Healing Products, you acknowledge and agree to this policy. If you have any questions, feel free to reach out before placing your order.
Thank you for your understanding and support!
