Shipping policy


PROCESSING TIME:

Our processing time is 3-5 business days. This timeframe allows us to handcraft your chosen products with the utmost care and attention to detail. Please note that processing times may vary based on order volume, and during busy periods or sales events.


SHIPPING TIME:

Once your order has been processed, shipping times will vary depending on your location and the shipping method selected during checkout. Keep in mind that during holidays or peak seasons, shipping carriers may experience higher-than-usual volumes, leading to potential delays. We kindly ask for your understanding and patience during such times.

Estimated delivery times:

Canada: 2–7 business days
United States: 5–10 business days
International: 7–21 business days


HOLIDAY SHIPPING:

Be aware that holiday seasons may impact shipping times due to increased demand and potential carrier delays. Please plan your purchases accordingly to account for any possible delays. We recommend placing your holiday orders well in advance to ensure timely delivery. 


SHIPPING METHOD:

Our shop offers a range of shipping options during checkout. Choose the method that best suits your needs, whether it's standard shipping or expedited options.


ORDER TRACKING:

For your convenience, we provide tracking information for all shipped orders. You will receive an email notification with tracking details once your order is on its way.


INTERNATIONAL SHIPPING:

United Kingdom Orders Policy

We proudly ship to customers in the United Kingdom. Please review the following important guidelines before placing your order:

Order Value Limit

Orders shipped to the United Kingdom should not exceed $200 USD.

  • If your order exceeds $200 USD, it may be subject to additional import duties, taxes, and customs fees

  • Any extra charges are the full responsibility of the customer

Customs, Duties & Taxes

When your package arrives in the United Kingdom, you may be required to pay:

  • Import duties

  • VAT (Value Added Tax)

  • Handling or clearance fees

These fees are not included in your purchase total or shipping cost.

Failure to pay these fees may result in:

  • Delayed delivery

  • Return of the package

  • Possible disposal by customs

We are not responsible for any of these outcomes.

⚠️ Customer Responsibility

By placing an order, you agree that:

  • You understand your country’s import regulations

  • You are responsible for any additional charges required for delivery

  • You accept that customs processing times may delay your order

🚫 No Refunds on International Orders

If a package is refused, abandoned, or returned due to unpaid customs fees:

  • No refunds will be issued

Important Note

We strongly recommend keeping your order under $200 USD to avoid additional import costs and ensure a smooth delivery process.


LOST OR DAMAGED ITEMS:

While we take great care in packaging your items securely, we cannot be held responsible for lost or damaged items during transit. Please contact us if you encounter any issues, and we will work together to find a solution.

We appreciate your understanding and cooperation. If you have any specific concerns or requests regarding shipping, feel free to reach out to us. Your satisfaction is our priority.