PROCESSING TIME:

Our processing time is 3-5 business days. This timeframe allows us to handcraft your chosen products with the utmost care and attention to detail. Please note that processing times may vary based on order volume, and during busy periods or sales events.

SHIPPING TIME:

Once your order has been processed, shipping times will vary depending on your location and the shipping method selected during checkout. Keep in mind that during holidays or peak seasons, shipping carriers may experience higher-than-usual volumes, leading to potential delays. We kindly ask for your understanding and patience during such times.

Estimated delivery times:

Canada: 2–7 business days
United States: 5–10 business days
International: 7–21 business days

HOLIDAY SHIPPING:

Be aware that holiday seasons may impact shipping times due to increased demand and potential carrier delays. Please plan your purchases accordingly to account for any possible delays. We recommend placing your holiday orders well in advance to ensure timely delivery. 

SHIPPING METHOD:

Our shop offers a range of shipping options during checkout. Choose the method that best suits your needs, whether it's standard shipping or expedited options.

ORDER TRACKING:

For your convenience, we provide tracking information for all shipped orders. You will receive an email notification with tracking details once your order is on its way.

INTERNATIONAL SHIPPING:

United Kingdom Orders Policy

We proudly ship to customers in the United Kingdom. Please review the following important guidelines before placing your order:

Order Value Limit

Orders shipped to the United Kingdom should not exceed $200 USD.

• If your order exceeds $200 USD, it may be subject to additional import duties, taxes, and customs fees

• Any extra charges are the full responsibility of the customer

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Customs, Duties & Taxes

When your package arrives in the United Kingdom, you may be required to pay:

• Import duties

• VAT (Value Added Tax)

• Handling or clearance fees

These fees are not included in your purchase total or shipping cost.

Failure to pay these fees may result in:

• Delayed delivery

• Return of the package

• Possible disposal by customs

We are not responsible for any of these outcomes.

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⚠️ Customer Responsibility

By placing an order, you agree that:

• You understand your country’s import regulations

• You are responsible for any additional charges required for delivery

• You accept that customs processing times may delay your order

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🚫 No Refunds on International Orders

If a package is refused, abandoned, or returned due to unpaid customs fees:

• No refunds will be issued

Important Note

We strongly recommend keeping your order under $200 USD to avoid additional import costs and ensure a smooth delivery process.

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Caribbean Shipping Policy

At Cedar Healing Products, we are pleased to offer shipping to customers throughout the Caribbean. We carefully prepare and package every order to help ensure that your products arrive safely and at the correct delivery address.

Caribbean Shipping

We currently ship orders to select Caribbean countries. Shipping rates, delivery times, customs requirements, and available shipping services may vary depending on the destination country.

Shipping costs are calculated based on the destination, package weight, size, and shipping method selected at checkout.

Accurate Customer Information Required

To help ensure your package is delivered successfully, all Caribbean customers are required to provide accurate and complete contact and delivery information at checkout.

Customers must provide:

• A valid and complete delivery address or selected fed ex or DHL service point centre for pick up (which will be shown below)

• A valid telephone/phone number that can be reached by the shipping carrier

• A valid email address that you regularly monitor

• The recipient's correct full name

AVAILABLE SERVICE POINT CENTER LOCATIONS FOR PICK UP:

DHL & FEDEX SERVICE LOCATIONS IN JAMAICA:

Kingston

DHL Express Service Center
12 Trinidad Terrace
Kingston 5, New Kingston, Saint Andrew

Montego Bay

DHL Express Service Point
14 Sunset Blvd.
Montego Bay, Saint James

Kingston

FedEx Ship Center
Searless Roundabout, Harbor Street, 42–56, Unit 3
Kingston, Jamaica

FedEx Ship Center
75 Knutsford Blvd.
Kingston, Jamaica

FedEx Ship Center
40 Half-Way-Tree Road
Kingston, Jamaica

PICK UP LOCATIONS IN BARBADOES:

DHL Express Service Point Bridgetown
Prince William Henry Street
Royal Plaza, Shop #3
Bridgetown, Saint Michael, BB11010
Tel: +1 246-538-7800

DHL Express Service Point Christ Church
Airport Commercial Centre, Pilgrim Road
Christ Church, BB17094
Tel: +1 246-538-7800

FedEx Ship Center
Ground Floor, Horizon House
McGregor Street
Bridgetown, Barbados

UPS Barbados
Unit 1, Stanley Center
Haggatt Hall, St. Michael, Barbados

PICK UP LOCATIONS IN ARUBA:

UPS Aruba / Fast Delivery Services N.V.
Rumbastraat 20
Oranjestad, Aruba
Tel: +297 588-0640

PICKUP LOCATIONS IN BAHAMAS:

DHL Express Service Point Nassau
31 Shirley Street
Nassau, Bahamas
Tel: +1 242-302-4075

FedEx Ship Center
EE Mackay Plaza, 97B University Drive
Nassau, Bahamas
Tel: +1 242-677-1950

Global Parcel Shipping / UPS Authorized Service Contractor
John's Plaza, Carmichael Road
Nassau, Bahamas
Tel: +1 242-602-5416 UPS

PICK UP LOCATIONS IN BERMUDA:

DHL Express ServicePoint Hamilton
Washington Mall
22 Church Street
Hamilton HM 11, Bermuda
Tel: +1 441-294-4848

DHL Express Service Point Pembroke
17 Cox's Hill Road
HM 04, Bermuda

FedEx Ship Center
3 Mill Creek Road
Bermuda HM 05
Tel: +1 441-295-3854

PICKUP LOCATIONS IN CAYMAN ISLANDS:

DHL International (Cayman) Ltd.
131 MacLendon Drive
George Town, Grand Cayman
KY1-1006
Tel: +1 345-949-8575

DHL Express Service Point Bodden Town
48 Lake Destiny Drive
Bodden Town, Grand Cayman
KY1-1107 (contact number: (345) 949-8575)

PICKUP LOCATIONS IN GUYANA:

DHL Express Service Point Georgetown
50 E Fifth Street
Albertown, Georgetown, Guyana
Tel: +592 226-1967

PICKUP LOCATIONS IN TRINIDAD & TOBAGO:

DHL Express Service Point
Furness House
90 Independence Square North
Port of Spain, Trinidad and Tobago
Tel: +1 868-223-4345

(DHL SERVICE POINT) Corner Bhagoutie Trace & Don Miguel Road
San Juan, San Juan-Laventille,

(868) 235-0345

PICKUP LOCATIONS IN BELIZE:

DHL Belize
4.5 Miles, Phillip Goldson Highway
Belize City, Belize

For more DHL SERVICE POINT CENTRE locations in your country click here

For more FedEx SERVICE POINT CENTRE locations in your country click here

Your phone number and email address MUST be provided to the shipping carrier or courier when necessary to facilitate delivery and resolve delivery issues.

Please double-check your information before submitting your order. Cedar Healing Products is not responsible for packages that are delayed, returned, lost, or undeliverable because of an incorrect, incomplete, or invalid address, phone number, email address, or recipient name provided by the customer.

Delivery Address

Please provide an address where someone can safely receive the package.

If your country or area requires additional delivery information, such as a parish, district, community, postal code, landmark, apartment number, or other identifying information, please include it with your shipping address.

Failure to provide sufficient address information may result in delivery delays or the package being returned to the sender.

Shipping Times

Caribbean delivery times can vary depending on the destination country, shipping carrier, customs processing, weather, holidays, and other circumstances outside of Cedar Healing Products' control.

Estimated delivery times are not guaranteed.

Once your order has been shipped, customers should monitor their tracking information and remain available to respond to communications from the shipping carrier.

Customs, Duties & Import Fees

International and Caribbean orders may be subject to customs duties, taxes, import fees, brokerage fees, or other charges imposed by the destination country.

Any customs duties, taxes, import fees, or additional charges associated with receiving an international shipment are the responsibility of the customer.

Cedar Healing Products does not control customs processing times or the fees charged by the destination country.

Customers are responsible for understanding and complying with their country's import regulations before placing an order.

Delayed or Returned Packages

Cedar Healing Products is not responsible for delays caused by:

• Customs processing

• Incorrect or incomplete addresses

• Incorrect recipient information

• Invalid phone numbers

• Invalid email addresses

• Failed delivery attempts

• Customer refusal of delivery

• Postal or courier delays

• Weather or natural disasters

• Holidays or other circumstances beyond our control

If a package is returned to Cedar Healing Products because the customer provided incorrect or incomplete information or failed to accept the delivery, the customer may be responsible for the cost of reshipping the order.

Tracking Information

When tracking is available, customers will receive tracking information by email.

Please make sure the email address provided at checkout is correct and actively monitored. Customers should use their tracking information to follow the progress of their shipment and respond promptly if the carrier requests additional information.

Lost or Missing Packages

Once an order has been shipped and accepted by the carrier, delivery is handled by the shipping provider.

If tracking shows that a package has been delivered but the customer cannot locate it, the customer should first contact the local carrier or postal service and verify with household members, neighbors, or the delivery location.

Cedar Healing Products may assist with contacting the carrier when possible, but we cannot guarantee the recovery or replacement of a package that has been confirmed as delivered.

Order Processing

Orders must be processed before they can be shipped. Processing times may vary depending on order volume, product availability, holidays, and other circumstances.

Customers will receive shipping confirmation once their order has been dispatched.

Important Reminder

By placing a Caribbean or international order with Cedar Healing Products, you confirm that the shipping information you have provided is complete and accurate, including your full delivery address, valid phone number, valid email address, and recipient name.

Providing accurate information helps us and the shipping carrier deliver your package to the correct destination.

Thank you for choosing Cedar Healing Products. We appreciate your business and are committed to providing our customers with safe, reliable, and carefully prepared shipments.

LOST OR DAMAGED ITEMS:

While we take great care in packaging your items securely, we cannot be held responsible for lost or damaged items during transit. Please contact us if you encounter any issues, and we will work together to find a solution.

We appreciate your understanding and cooperation. If you have any specific concerns or requests regarding shipping, feel free to reach out to us. Your satisfaction is our priority.